Refund Policy

At PhoneArmor, we stand behind the quality of our products and want to ensure your complete satisfaction with your purchase. This Refund Policy outlines the procedures for returns, exchanges, and refunds for products purchased from our website or authorized retailers.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The product must have been purchased directly from PhoneArmor's official website or from an authorized retailer.
• The return request must be initiated within 30 days of receiving your order.
• The product must be in its original condition, unused, and with all original packaging, including any accessories, manuals, and documentation.
• You must have the receipt or proof of purchase.
• Screen protectors are only eligible for return if they remain in their sealed packaging. Once the package seal is broken, screen protectors cannot be returned unless they are defective.

2. Non-Returnable Items

The following items cannot be returned:

• Screen protectors with broken seals or that have been applied to a device
• Customized or personalized products
• Downloaded digital products
• Gift cards
• Items marked as "final sale" or "non-returnable" at the time of purchase
• Items that have been damaged after delivery due to misuse, abuse, or improper care

3. Return Process

To initiate a return, please follow these steps:

1. Contact our Customer Service team at support@phonearmor.com or call us at +44 331 559 6602 to request a return authorization.
2. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3. Package the item securely in its original packaging if possible.
4. Include your RMA number and original order number with your return.
5. Ship the package to the address provided in the return instructions.

Please note that you are responsible for the cost of return shipping unless the item is being returned due to our error (you received an incorrect or defective item).

4. Refunds

Once we receive your return, our team will inspect the item to ensure it meets our return policy conditions. If approved, we will process your refund as follows:

• Refunds will be issued to the original payment method used for the purchase.
• The refund amount will include the purchase price of the returned item(s) and any applicable taxes.
• Shipping charges are non-refundable unless the return is due to our error.
• If you used a promotional code or discount, the refund will be adjusted accordingly to reflect the actual amount paid.
• Refunds typically take 5-10 business days to appear on your account statement, depending on your financial institution.

If your return is denied, we will notify you via email with an explanation and options for having the item shipped back to you.

5. Exchanges

If you need to exchange an item for a different size, color, or model, please follow these steps:

1. Follow the return process outlined above.
2. In your communication with our Customer Service team, indicate that you would like an exchange and specify the details of the replacement item you want.
3. If the replacement item has a different price, we will either charge the difference to your original payment method or include the difference in your refund.

Please note that exchanges are subject to product availability. If the desired replacement item is out of stock, we will issue a refund for the returned item instead.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact our Customer Service team within 7 days of receiving your order. We will need:

• Your order number
• Photos of the damaged or defective item
• A description of the issue

Once we verify the damage or defect, we will arrange for a return shipping label at our expense and process either a replacement or a full refund, based on your preference and product availability.

7. Warranty Claims

All PhoneArmor products come with our lifetime warranty against manufacturing defects. This warranty is separate from our return policy and covers defects that may become apparent after the 30-day return period.

To make a warranty claim:

1. Contact our Customer Service team at support@phonearmor.com with your order information and a description of the defect.
2. Provide clear photos showing the defect.
3. Our team will evaluate your claim and, if approved, arrange for a replacement or repair.

The warranty does not cover damage resulting from misuse, accidents, normal wear and tear, or damage to devices while using our products.

8. International Returns

For international orders, the same return policy applies, but please note:

• You are responsible for any customs fees, import duties, or taxes that may be incurred when returning items.
• International return shipping costs are the customer's responsibility unless the return is due to our error.
• Processing time for international returns may be longer due to shipping and customs clearance.

9. Contact Us

If you have any questions about our Refund Policy or need assistance with a return or exchange, please contact us:

Customer Service
Email: support@phonearmor.com
Phone: +44 331 559 6602
Hours: Monday-Friday, 9am-6pm GMT

10. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website with a revised effective date.

Last Updated: January 15, 2024